CANCELLATION POLICY
(14) DAY CANCELLATION/RETURN POLICY
If you are not satisfied and cancel your service (14) days from the date of purchase gotW3 will refund you for your first month of service minus $25.00 (restocking fee) Rural plans and Urban plans ($109.99).
SAS Electronics will refund the cost of the modem ($225.00) less a $25.00 restocking fee.
The $200.00 will be credited to the credit card used on the purchase. You are responsible for shipping your device back. Damage free equipment and original packaging is required.
Your refund will be credited when your equipment is received at our office. Ship to:
SAS Electronics,Inc
1925 N Young Blvd
Suite 2
Chiefland, FL 32626
Accessories Return Policy
If you are not satisfied with your accessories (14) days from purchase, SAS Electronics will refund you the cost less a 20% restocking fee. Antenna kit ($100.00), Booster ($200.00), combo ($280.00). Refund will be credited to the card used for purchase. You are responsible for shipping your equipment back. Damage free equipment and original packaging is required.
Your refund will be credited when your equipment is received at our office. Ship to the above address.
IN SERVICE CANCELLATION POLICY – AFTER 14 DAYS
After your 14-Day Trial period you can cancel your internet service at any time without an early termination fee. The equipment is yours and your service will remain active until your next billing cycle due date. If you decide to reconnect your service after a cancellation there is a $25.00 reconnection fee. gotW3 does not prorate middle of billing cycle “In service cancellations” – NO EXCEPTIONS MADE. GotW3 customer service is 833-484-6893.
***Notice***
Due to Covid-19 and excessive usage, our networks (GotW3) have issued the following effective immediately:
Our carrier partners have decided to remove Unlimited plans from their offerings. This has put our customers and us in a difficult situation. Approximately 1% of our customers have been impacted by this change. Our new plans from our carriers are 300GB plans that will throttle down at 250GB. This is our new normal moving forward. With these changes, we are asking customers to monitor how they use the internet. We appreciate your patience during this time of transition for our customers and our company.
Usage that exceeds 10 GB per day is considered abnormal use and will result in the account being flagged for review. If you require more data than 10GB per day, we suggest you buy a second unit and SIM card which would get you 20GB per day.
